With a focused action towards a greener future, Astro encourages all customers to return unused devices upon service deactivation as we reuse most parts of your old products and recycle the rest.

Depending on your service, it is mandatory to return some devices, whilst other devices should be disposed of and recycled as per regulations issued by the Department of Environment (DOE) as most Astro devices are classified as scheduled waste under SW110. To learn more about scheduled wastes regulations, please click here.


What would you like to return/recycle?


  


General Frequently Asked Questions 
 

1. I have old/unused Astro equipment in my possession that does not belong to me; can I still return or recycle them?
   Yes! Just click on your devices above and we will guide you on what you should do next.


2. Who are required to return/recycle equipment to Astro?
   All Astro customers (except some Astro & Broadband customers, some Satellite TV customers and all NJOI customers) are required to return their devices to Astro upon service deactivation, failing which will incur a penalty fee which is dependent on the service deactivated.
   
   Customers who are not required to return their old equipment to Astro are required to recycle them at a registered collection centre near them to ensure we all play our part in protecting the environment. Please click on the devices above and we will guide you on what you should do next.


3. Can I return faulty devices to Astro?
   If you have just deactivated your service (except some Astro & Broadband customers, some Satellite TV customers and all NJOI customers), you are required to return the devices in original condition to Astro, failing which will incur a penalty fee which is dependent on the service deactivated.
   
   If you have old Astro equipment in your possession that are faulty and are not in used or recently deactivated, you may return them to Astro as we reuse most parts of your old devices and recycle the rest. However, we do not accept returns of certain devices. Please click on the devices above and we will guide you on what you should do next.

Can’t Find Your Device or Need Extra Help?

Not to worry, we are only a phone call or a message away! Call or WhatsApp our Customer Contact Centre at 03-9543 3838 and an Astro agent will be available to assist you immediately.