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I have logged in to Disney+ with my mobile number on my browser but I see an error screen on my TV (Ultra or Ulti Box); What do I do now?

Please ensure that your Astro subscription comes with access to Disney+. You may visit astro.com.my/disney to learn more about the Packs that come with Disney+ or to check if your Disney+ access is activated.

Upon confirmation that your subscription comes with access to Disney+, if you still see an error screen on your TV with your Ultra or Ulti Box when logging in to Disney+, please call our Customer Contact Centre at 03 9543 3838 and an Astro agent will be available to assist you immediately.

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