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What do I do if I'm having trouble watching Netflix on the Ultra/Ulti Box?

For first‑time access, logging in or signing up for Netflix before the service is fully activated may result in double charging if Netflix is activated separately using your credit card.
If you’re having trouble watching Netflix, please check the following:

  1. Ensure your Ultra / Ulti Box is connected to the internet
  2. Restart your Ultra / Ulti Box and try accessing Netflix again

Note: If the issue persists, please contact us for further assistance.
You may also access Netflix directly via the Netflix app on your TV, if available.

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How do I add a new or an existing Netflix account to my Astro Bill?

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