Updating your email address via your Set Top Box (STB)

If you’re facing issues updating your email address via My Astro, here’s how you can update your email address through your Set Top Box (STB).

Note: This method only works if you are on Ultra or Ulti box that is connected to the internet. If you are on an older box, kindly reach out to us via our Feedback Form.

1. Switch on your box and launch My Astro through the top menu or from the ‘Apps’ section.
1. Once you are in My Astro, press the yellow button on your Astro remote control to visit your ‘Account details’.
   
1. Press the down button to view ‘Personal info’.
   
1. Press the left button and focus on the edit icon for email address, press on "OK" to change your contact details.
   
1. To verify your identity, please enter the last 6 digits of the Astro account holder’s MyKad/Passport.
   
1. Please enter your new email address.
   
1. Please enter the OTP sent to the new email address.
   
1. Once the OTP is verified, your email address will be updated.
   

If you’re still unable to update your email address, kindly reach out to us via our Feedback Form and a representative from our team will get in touch to assist you soon.