How to terminate my Astro account?

We’re sorry to see you go!

To terminate your Astro account, please provide a 30-day notice through any of these channels:

Feedback Form: Fill in your details and submit your request here
WhatsApp: Message us at 03-9543 3838
Digital Platforms: Contact us via Astro’s official Facebook or Chat

Our team will assist you promptly.

Important reminder:

Termination request must be completed by the account holder or with Authorisation Letter in absence of account holder.
Please attach a copy of the death certificate to proceed with the termination of the Astro account if the account holder has passed away.
You will need to settle the outstanding balance and penalty (if any).

Similar Articles

Do I need to return all the devices after cancellation?

What is the process of terminating Astro account?

Can I request a termination of account through Astro Exclusive Partners (AEP)/Astro Experience Store (AES)/Astro Premium Kiosk (APK)/Astro Authorised Retailer (AAR)?

My subscription is still within contract, can I still proceed with the termination of account?

Why my broadband account is being terminated without any request from me?

Is there any additional charges to terminate my service?

Where can I check my termination date/status?

Can I withdraw my termination request?

Why I was charged with Early Termination Fee (ETF)?

I am a 3rd party, can I request on behalf of account holder?

Was this helpful?

Thanks for your feedback! Your response will help improve this page.

No, I need more help

Rate your experience

Try these alternatives:

Check out other articles

I'd prefer to get in touch