Online Exclusive Deals!

Get the TV packs with more savings when you buy online!

d Days
:
h Hours
:
m Mins
:
s Secs
d Days
:
h Hours
:
m Mins
:
s Secs

Online Exclusive Deals!

Get the TV packs with more savings when you buy online color!

d Days
:
h Hours
:
m Mins
:
s Secs
d Days
:
h Hours
:
m Mins
:
s Secs

Social Media Header Block

I have decided to cancel my subscription; will my advance payment be refunded?

Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please WhatsApp "Hi" to us at 03-9543 3838. Then select Billing Services, provide your IC number if requested, and choose Refund Request.

The refund process will take approximately 14 days for processing with your issuing bank.

However, if you decide to cancel your subscription after the Astro box installation (during your contract period), a prorated early termination fee will apply.

Similar Articles

Can someone else make the advance payment on my behalf?

How do I register for Astro Auto-Debit?

What are the payment methods available to make the advance payment?

Why do I need to make a one-month advance payment when I sign up for an Astro TV pack?

How do I start watching Astro GO immediately after my payment is confirmed?

I've already made the advance payment upon sign-up, what do I have to pay in the first month?

I've decided to subscribe to a TV pack + Astro Fibre; do I still have to make the advance payment?

My payment has failed, what do I do now?

My payment is still pending; what do I do now?

Was this helpful?

Yes, it worked
Thanks for your feedback! Your response will help improve this page.
No, I need more help
Rate your experience

Try these alternatives:

Check out other articles
I'd prefer to get in touch