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Payment & Billing
Can someone else make the advance payment on my behalf?How do I register for Astro Auto-Debit?What are the payment methods available to make the advance payment?Why do I need to make a one-month advance payment when I sign up for an Astro TV pack?How do I start watching Astro GO immediately after my payment is confirmed?I have decided to cancel my subscription; will my advance payment be refunded?I've already made the advance payment upon sign-up, what do I have to pay in the first month?I've decided to subscribe to a TV pack + Astro Fibre; do I still have to make the advance payment?My payment has failed, what do I do now?My payment is still pending; what do I do now?
What happens if I pay more than what is stated in my bill?What are the charges for customers who are on multi frequency e.g. every 3 months, every 6 months etc.?What is the Paper Bill Charge and who will be charged?How can I check my Astro or Fibre/Broadband bill and outstanding balance?Are there any digital bill platforms available for me to check my Astro bills?What impact will this due date revision from 30 days to 25 days have on my account?What are the charges if customer would like to get their bill reprinted?How do I switch my Bill Delivery method?What is this initiative implemented by the Government regarding URL links in SMS?Are there any exemptions for the Paper Bill Charge? (i.e. Customer with disabilities, Customers having difficulties accessing electronic statements, senior citizens (age 60 & above) etc.)What are the other Bill Delivery methods available that I can switch to?Can customers request to have both the Paper Bill and e-Bill at the same time?How do I view my latest tax invoice/bill?What information is required to pay my Astro bill?What will be included in my Astro bill?Can I change my due date or maintain my old due date?How will cheque payments be processed moving forward?What is "Add Billing Reminder to Google Calendar" and how does it help?What will happen if I don't make payment before the due date?Can I pay my Astro bill by installment plan?How will the initiative implemented by the government affect Astro customers?What is "Payment Due Date"?What will happen then if I refuse to pay my bill?If a customer has few accounts with Astro, can they choose to receive e-bill or SMS bill for only one account and the others remain in paper bill?Why is there a need to change the due date?If a customer terminated all their services with Astro, will they still receive their paper bill?Why was I not informed of this SMS bill service cessation?Will I no longer receive any SMS from Astro?If customers have multiple Astro accounts, will they be charged paper bill fee for every account?Will this change in due date impact my monthly subscription?
Will Astro be sending payment URL link via WhatsApp message?How do I make payment through standing instructions from my issuing bank?What is Astro Quick Pay?What are the different payment channels available?What is my account number?Are there any extra charges incurred if I make a payment through Astro Quick Pay?What are the terms and conditions of payment?How long does it take for payment to be posted via JomPAY?What payment methods are available in Astro Quick Pay?Can another person register their credit card to my account's auto-debit facility?How long does payment via cheque take to be posted?What credit cards and debit cards are accepted by Astro payment channels?How long does payment via real time payment channels take to be posted?What do I do if I still receive WhatsApp payment reminders even though I have already made payment?Can I register more than one credit/debit card with Astro?When will auto-debit payment be debited from my issuing bank?Can I make payment without my Astro bill statement?I have made a payment to the wrong Astro account, how do I correct the mistake?Where do I view my payment history?I have more than one card registered for One Time Payment. Which will be charged?Who is eligible to register and cancel the auto-debit facility?I have sufficient funds in my account. Why is my debit card payment unsuccessful?Why am I not receiving a payment reminder?Why am I not receiving SMS notifications on successful or unsuccessful auto-debit transactions?I have sufficient funds in my account. Why is my payment unsuccessful?Will Astro send payment reminders?I've previously registered for auto-debit payment. How do I update my payment details?Is it necessary for the name on the credit card to match the name of the account holder?Will I be charged for using different payment methods?Will I be notified if my payment is successful?Is my personal information protected by the PDPA?Will my credit card be accepted for payment?Is there a verification procedure when making payment?May I request a refund of the credit balance in my Astro account?My account is disconnected how do I reconnect my account?
Am I eligible for a refund?How do I get my refund?What is the timeline for my refund amount to be remitted into my bank account?Will there be an additional fee for refund processing?If I never receive the refund within the promised timeline, what should I do?Any document required for refund?Is my data/Info secured?Can 3rd party request for a refund?Can I request to transfer the Credit Balance into other Astro Account?
What are the services that are subject to 8% Service Tax?When is the 8% Service Tax effective?Does this mean that I must pay more for my Astro service from March 2024 onwards?Is this a price increase by Astro?I’ve paid my bill in advance (monthly/quarterly/yearly). Will I be charged an 8% Service Tax starting March 2024?I upgraded my Astro package/reconnected my Astro service before 1st March 2024. Will I be charged 8% Service Tax?If I purchased a package after 29th February 2024, will I be charged an 8% service tax?Will I be charged an 8% Service Tax on the switching fee for a future-date order that falls on or after 1st March 2024?Will I be charged 8% Service Tax on the reconnection fee if the execution was done before the 1st March 2024 bill?I purchased Astro First / Astro Best / Pay-per-View event in February, but the viewing period starts in March 2024. Will I be charged 8% Service Tax?I requested a technical visit/installation in February 2024 however, the appointment is in March 2024. Will I be charged 8% Service Tax?I am an Enterprise subscriber to Astro Fibre Bundle with additional purchase of Mesh device. Will I be charged an 8% Service Tax?How are the prorated charges for Service Tax calculated?Is there an 8% Service Tax for paper billing?Is Service Tax imposed on customers residing in Labuan, Langkawi and Tioman?Is Service Tax imposed on CSR project accounts?How will the Service Tax be charged in my bill statement?Will there a price increase for the Apps on Astro?I am subscribing to Astro Fibre Bundle, what is the tax charged to the services?
I am currently subscribed to the Astro Broadband Bundle/Astro Fibre Bundle. Will I be charged 6% Service Tax?I am currently subscribed to the Astro Broadband Bundle/Astro Fibre Bundle. Will I be charged 6% Service Tax for add-on service such as Multiroom, Multiroom Smart TV (SMTV), Cloud Recoding and Astro GO+?I am currently subscribed to the Astro Broadband Bundle/Astro Fibre Bundle. Will I be charged 6% Service Tax for Astro TV Smartcard/SIM card replacement?I’m currently subscribed to Astro Broadband Bundle/Astro Fibre Bundle. If I downgrade my package to Astro TV Pack only, will I still be charged 6% Service Tax?I’m currently subscribed to Astro TV Pack. If I upgrade my package to the Astro Broadband Bundle/Astro Fibre Bundle, will I be charged 6% Service tax?Why was the new 6% Service Tax rate used for the prorated adjustment on my new bill after upgrading to Astro Broadband Bundle/Astro Fibre Bundle, instead of the old 8% rate?I am currently subscribed to Astro Fibre Standalone. If I upgrade my package to Astro Broadband Bundle/Astro Fibre Bundle, will there be any impact on Service Tax?If I'm a non-Malaysian living or working in Malaysia, are my Astro Broadband Bundle/Astro Fibre Bundle charges subject to Service Tax?I’ve paid my Astro Broadband Bundle/Astro Fibre Bundle bill in advance (monthly/quarterly/yearly). Will I be charged 6% Service Tax starting bill date 9th July 2024 onwards?Who can I contact for more information on the new rate Service Tax implementation?
What is e-invoicing, and how does it affect me as a customer?What benefits does e‑Invoice offer?Why does Astro need to share my monthly invoice of RM10,000 or above with LHDN?Why is the IRBM implementing e-invoicing?Will e-invoice be mandatory for all customers?Who can I contact for more information on the e-invoicing implementation?Will opting for e-invoicing change how I receive my monthly bills?Can I change my bill delivery method from e-bill to paper bill while my e-invoice is still active?My initial submission was unsuccessful, and I want to reapply for e-invoice. How should I proceed?Is it possible to request e-invoicing for my past bills?Once my e-invoicing request is approved, will I be issued an e-invoice monthly?
