Help Category | Astro Support

Others

Copyright

How can I report potential copyright infringement of Astro content?

General Technical Enquiries

Can I reschedule the technical visit appointment?How do I find my ticket status?What are the types of After-Sales Services that is available and what is the difference between Express, Same Day & Regular Service?How do I view my current subscription/the channels and packages that I currently am subscribed to?How long will it be before I am able to enjoy my new package(s)?How long will it be before I am able to enjoy my new service upgrade(s)?

Interactive Voice Response (IVR)

What self-service transactions can be performed over the phone?Why is there a requirement to enter a 10-digit account number?

Short Message Service (SMS)

Are there any extra charges to my credit card when making payments?How do I check my account balance?What can I do via SMS?What telco service providers are compatible with the SMS account balance service?How do I get the Barcode to make payment?How do I switch to E-Bill?

Video On Demand

What is the new user interface on my VOD Library?Am I able to subscribe for Video On Demand?What internet speeds do I need to stream Video On Demand?What is Video On Demand?Are these PPV purchases subject to Service Tax?Where and how can I access Video On Demand?Will I be charged for Video On Demand?How do I get additional movies with Video On Demand?

NJOI Services

I have inquiries on NJOI services.

Subscription and Add-on

How do I subscribe to add-ons?

General Technical Enquiries

I need to reschedule the appointment with the courier agent. How do I proceed to request for the change of appointment date?Tell me more about Astro's After-Sales Service fees.

Interactive Voice Response (IVR)

Why is the option to "Reconnect' unavailable in the IVR?

Other topics

TV Boxes

Broadband

Streaming Apps

Multiroom

TV Packs

My Account

Payment & Billing