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All Services Not Available (Broadband & Astro) - MaxisInternet intermittent or frequent disconnection - MaxisRouter no power - MaxisSlow browsing at certain website - MaxisUnable to browse or access certain website - MaxisSlow Internet Connection - MaxisInternet not available, Astro OK - MaxisModem no power - MaxisPhone Line Issue - Maxis
I am an existing Astro & Broadband customer; can I sign up for the new packs?I am a current Astro & Broadband customer; can I upgrade my internet speed?What is the Astro & Broadband?What is the contract period for subscribing Astro & Broadband?Is there a 12-month or 0-month contract if I sign up Astro & Broadband?Can I register for Auto Debit after my account has been activated?Can I get an Ultra/Ulti Box with Astro & Broadband?
By default, Astro Fibre assigns your router to IPv4 and IPv6 Private IP addresses. If you need a Public IPv4 address, you can subscribe to it for RM5/month.
What is the Astro Fibre app?Who is eligible to use the Astro Fibre app?I am an existing Astro Fibre customer with a WiFi 6 Huawei K562e router; how can I access the Astro Fibre app?What mobile platform supports the Astro Fibre App; and how do I download it?I am a new Astro Fibre customer with the RG21 router; how do I set up the app?How do I log in to the Astro Fibre app?I have more than 1 Astro Fibre subscription; can I manage all of my subscriptions with the Astro Fibre app?I have two Astro IDs; which one do I use to log in to the Astro Fibre app?I do not know how to use the app; where can I get more information?Do I have to pay to access the Astro Fibre app?Can I use the Astro Fibre app to manage my account? (E.g.: bill payment, redeem exclusive rewards etc.)I am unable to log in to the Astro Fibre app; what do I do now?What happens if I remove my router from the list under “Mesh” and how do I add it back?I am a new/existing Astro & Broadband with Maxis/Allo customer; can I access the Astro Fibre app?I need further help for Astro Fibre app; who can I contact?
How do I cancel or terminate the Mesh WiFi subscription?What is Mesh WiFi network?What are the benefits of using Mesh WiFi network?Do I need to configure the WiFi parameters once Mesh network is set up?Where should I place my Mesh WiFi unit(s)?Are there any downsides to using a Mesh WiFi network?How do I set up a Mesh WiFi network?What are the devices required to form a Mesh WiFi network?I have terminated the Mesh WiFi subscription but I've failed to return the device. Is there a penalty fee applies?In a scenario where there are more than 1 Mesh unit, is it possible to pair the second Mesh unit with the first Mesh rather than the WiFi router?
Why can't I get maximum speed based on my subscription package (500/800Mbps) on my laptop/mobile phone?Internet intermittent or frequent disconnection - Astro FibreWhat are the minimum specifications of devices (laptop and mobile phone) that I should use to enjoy 500 and 800Mbps speed?Broadband No Service - Astro FibreRouter no power - Astro FibreSlow browsing at a few websites - Astro FibreUnable to browse or access certain website - Astro FibreModem no power - Astro FibreSlow Internet Connection - Astro Fibre
Disabling Band Steering - Huawei K562eWhat happens to the SSID when Band Steering is enabled?Enabling Band Steering - Huawei K562eWhat is Band Steering?What are the differences between 2.4GHz and 5GHz frequency bands?What frequency bands does our RGW support?How can I benefit from Band Steering feature being disabled?Why Band Steering is disabled by default?How can I benefit from Band Steering feature being enabled?Why does Astro recommend this feature to be disabled?What happened to the WiFi SSID when Band Steering is disabled?
