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Besides my Astro Box, what other items do I need to return to Astro after service termination?

Customers are only required to return their Ultra Box or Ulti Box with the SIM Card. There is no requirement to return the remote control, power cables, or the satellite dish/outdoor unit (ODU). For these items, please recycle them at registered collection centres which can be found here.

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Why do I need to return the Ultra Box or Ulti Box and the SIM Card?

How do I return my Ultra Box or Ulti Box and SIM Card?

Do I need to return non-Ultra Box or Ulti Box?

Can I return my Ultra Box or Ulti Box at City-Link without the box?

I subscribed to Ultra Box/Ulti Box with Broadband (DBB), and I have terminated my services. What should I do?

Do I have to print or fill in any forms before handing my Ultra Box or Ulti Box to the appointed courier agent?

Do I need to bear any shipping cost for my Ultra Box or Ulti Box return?

How long will it take before I am charged the RM 100 fee and how do I know if I have been charged for it?

What happens if I lose my Ultra Box, Ulti Box?

Can I still return the Ultra Box and Ulti Box after I have been charged the fees?

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