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I subscribed to Ultra Box/Ulti Box with Broadband (DBB), and I have terminated my services. What should I do?

Unfortunately, the the drop off option is only available for non-DBB customer. For DBB customer we will arrange for our appointed agent to collect your equipment. You will receive a phone call from our representative within 3 business days from your termination date to schedule the collection.

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Besides my Astro Box, what other items do I need to return to Astro after service termination?

Do I have to print or fill in any forms before handing my Ultra Box or Ulti Box to the appointed courier agent?

Do I need to bear any shipping cost for my Ultra Box or Ulti Box return?

How long will it take before I am charged the RM 100 fee and how do I know if I have been charged for it?

What happens if I lose my Ultra Box, Ulti Box?

Can I still return the Ultra Box and Ulti Box after I have been charged the fees?

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