Information about the recent Astro Fibre announcement

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Can I terminate my account which in ‘Inactive’ status?

No as the account must be in

‘Active’

status to proceed with the termination.

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How to terminate my Astro account?

Do I need to return all the devices after cancellation?

What is the process of terminating Astro account?

Can I request a termination of account through Astro Exclusive Partners (AEP)/Astro Experience Store (AES)/Astro Premium Kiosk (APK)/Astro Authorised Retailer (AAR)?

My subscription is still within contract, can I still proceed with the termination of account?

Why my broadband account is being terminated without any request from me?

Is there any additional charges to terminate my service?

Where can I check my termination date/status?

Can I withdraw my termination request?

Why I was charged with Early Termination Fee (ETF)?

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