Can 3rd party request for a refund?

Refund can only be made by the registered Astro account holders.

However, if you would like to request refunds on behalf of the account holder, you may do so by providing the supporting documents (e.g.: authorization letter, death certificate, 3rd party NRIC copy).

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How do I get my refund?

Am I eligible for a refund?

What is the timeline for my refund amount to be remitted into my bank account?

Will there be an additional fee for refund processing?

Any document required for refund?

If I never receive the refund within the promised timeline, what should I do?

Is my data/Info secured?

Can I request to transfer the Credit Balance into other Astro Account?

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